We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (8)
4 Stars (2)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
8 Nov 2018 19:08
All clear good headphones though were long all advice put photos on later
8 Nov 2018 17:55
The product is a little damaged (very slightly), But does not affect the sound neither its operation. Very fast delivery.
5 Nov 2018 23:30
Very comfortable. Sound sound for music lover and for captious listener bottom deep medium and high not shout ears nice. Pump so to speak. Metal sounds very vivid and bright… run not try, but sit very tight and no hint that will always have to correct them
5 Nov 2018 02:31
It is good, take for skiing and led. Sound standards, specific complaints have been identified so far. Used small
22 Oct 2018 13:58
Too bad they speak only Chinese, no English language =(
22 Oct 2018 02:39
Headphones are excellent. Reached 2 weeks of China in Georgia. Sounds great. Comfortable. Seems to me for the sport is the most well just convenient not pull wire in phone
18 Oct 2018 12:28
Very fast shipping, two weeks. Nice packaging. Sound quality is perfect, though my phone has dolby atmos. Thank's the product.
28 Aug 2018 05:01
original product, ca m well packed and protected. Sound is not all I was expecting (even when it's not bad at all it feels it could be better). Pairs with no problem on Mix 2S and still can't say anything about battery life, I'll leave further information after some use. For now I case say those headphones are lighter than other with same size and its design make them easy to wear once you get used to it. White/grey color is nice and it comes with 4 extra pairs of gums for adjust to your ear size and last thing for now, the earphones voice is in Chinese, it's not a problem, just it's a little funny to me. Recommended store! Actually, this one is my favorite Xiaomi store all around. I'll be back for sure.
20 Jun 2018 08:33
Заказ шел в Одессу 2 недели . Удобные в применении, без дефектов, хороший звук, хорошо слышно, некоторая задержка на ответ по вайберу, говорит номер звонящего на китайском. Быстро нашел смартфон, подключился, очень удобны на ушах вообще не ощущаются, маленькие, аккуратные. Заряд держится хорошо. Плохо что не переключает треки. Заказом очень довольна. Продавца рекомендую.
4 Jun 2018 05:59
thanx headset was very good I like it
Leave a Review